RETURNS AND EXCHANGES

30-DAY RETURN GUARANTEE

You have 30 days to decide whether the product is right for you. We will refund the full amount once the return has been confirmed.

ORDER CANCELLATION

You can cancel your order within 24 hours of purchase and receive a full refund. However, if it has already been shipped, we will not be able to cancel it.

Please note that our customer service team is unavailable outside business hours. If you submit your request outside those hours, we cannot guarantee that it will be processed on time.

RETURN STEPS

  1. Contact us by email and indicate the item and reason for the return.
  2. After review, you will receive detailed return instructions.
  3. Pack the item in its original packaging and take it to your post office.
    Note: Do not send it to the address shown on the shipping label.
  4. Most returns are processed within 5 business days. You will receive confirmation once the refund has been issued.

RETURN POLICY

  1. Returns or exchanges up to 30 days after delivery.
  2. Unused items in their original packaging only.
  3. Only returns with a valid request are accepted.
  4. FTC pickup is not accepted - the customer is responsible for shipping costs.
  5. Inspect your package carefully before sending it.
Reasons Solutions
Late delivery Delivery within 30 days or $5 refund
Defect or quality issue Free replacement
Incorrect size or color Refund available (customer pays shipping)
Change of mind Refund available (customer pays shipping)
Incorrect item received Refund available (we cover the costs)
Damaged package Free replacement
Incorrect shipping information Correction available upon request
Other (please specify) Contact us - we will be happy to help

We do not accept returns of clearance items or gift cards.

EXCEPTIONS / NON-RETURNABLE ITEMS

Returns of perishable goods, personalized items, personal care products, or hazardous materials are not accepted. For inquiries, contact us.

EXCHANGES

The fastest way to get the desired item is to return the current one and make a new purchase separately.

EU 14-DAY RIGHT OF WITHDRAWAL

Customers in the European Union may cancel or return an order within 14 days of receipt without providing a reason. The item must be unused and in its original packaging.

REFUNDS

After receipt and verification, we will process your refund within 5 business days. Please take banking times into account. If it is delayed by more than 15 days, contact us: support-es@yeoreo.com

RETURN COSTS

Returns are paid for by the customer, except in cases of defective items - in that case, we cover the shipping costs.

RETURN ADDRESS

Recipient: Please contact us if you wish to return items to the nearest return address. You will receive a response as soon as possible.

⚠️Note: Do not send your return to the address shown on your package. That is not our return address and will affect the processing of your return.

Questions? support-es@yeoreo.com — we will be happy to help!