FAQs

Click the user avatar in the upper-right corner. Enter your email address and complete the requested information. Enter and confirm your password.

Yes. You can update your personal information at any time on the account page.

Yes. We use industry-standard security measures to protect all customer information.

Click “Forgot your password?” on the login page and follow the instructions to reset it.

No. You can place an order as a guest. However, creating a free account lets you easily track your orders and receive the latest promotions.

To become a YEOREO affiliate and earn a 15–20% commission, sign up through the following link: Affiliate Program

We offer a variety of secure payment options for your convenience. The payment methods available on our website are detailed below: Visa, Mastercard, AMEX, Discover, and PayPal.

This may be due to bank verification issues, insufficient funds, or network errors. Try another payment method or contact your bank.

Yes. All payments are processed through secure, encrypted systems..

No customs duties or taxes will be charged. However, if any action is required by customs, we will contact you in advance.

Log in to your account or also check your order confirmation email.

Log in to your account or check your previous confirmation email.

Choose your item, select the size/color, add it to your cart, and follow the checkout steps. You will receive a confirmation email once the order is complete.

You can modify or cancel your order before it is shipped. Once the order has begun processing or has been shipped, we cannot make any changes.

Currently, we cannot accept custom orders. However, if you're looking for something specific, feel free to ask; we may be able to recommend a similar style.

Orders are usually shipped as soon as possible. During holiday seasons or periods of high demand, shipping may be slightly delayed. For more details, visit our Shipping Policy.

We offer standard and express shipping. The available methods will appear at checkout depending on your region.

Standard shipping usually takes 7 to 15 business days; express shipping takes 3 to 7 days. Delivery times may vary during holidays or peak seasons.

Shipping costs depend on your location and the selected shipping method. The exact amount will be shown during checkout.

Yes. Once your order ships, you’ll receive a tracking number by email.

Tracking may take 24 to 72 hours to update after shipment. International orders may be delayed due to customs or logistics partners.

Check your account or tracking confirmation email, or contact us for updates.

Orders may be shipped in multiple packages due to their locations in different warehouses or inventory availability.

Orders may be delayed due to delivery capacity at the destination, but don't hesitate to contact us for more details.

The logistics provider may update the tracking information in advance; please wait patiently for 24 hours or check the mailbox, front yard, patio, or any possible location, or ask a family member or neighbor who may have picked it up for you. In the meantime, please feel free to contact us if you need further assistance.

We accept returns within 30 days of receiving your order, provided that the item is unused, unwashed, and in its original condition: Returns and Exchanges.

Products from the clearance and blind box series are non-refundable and non-exchangeable unless there is a quality issue.

Contact our customer service team with your order number, and we'll guide you through the process.

The customer is responsible for the return shipping costs for reasons unrelated to quality. Returns are not accepted. On the other hand, no specific logistics company is required; you can choose one yourself. Please consult our return policy for detailed information.

Refunds are usually processed within 5 business days of receiving and inspecting the returned item.

Contact customer service, and we’ll take care of the issue for you.

Please check the order details to see whether the shipment has been split, or contact customer service for assistance.

Contact customer service for more details.

We recommend checking the size chart on each product page and comparing it with your body measurements. If you are between two sizes, choose the larger one for a more comfortable fit. Feel free to contact us with your height/weight to receive personalized advice.

Most of our items fit true to size, but some styles may have different cuts. Check the size chart and product notes for specific guidance.

Use a fabric tape measure and measure your bust/chest, waist, and hips according to our size guide. If you don't have a tape measure, use a string and measure it with a ruler.

Yes, all photos show the actual products. However, slight color differences may occur due to lighting or screen settings.

We launch different promotions at different times or during different seasons. Subscribe to our emails or follow us on social media to stay up to date with the latest news.

Apply it in the corresponding field during checkout.

Our policy only allows one code per order. You can save the code for your next purchase as long as it has not expired.

Make sure the code requirements are met or contact us.