30-DAY RETURN GUARANTEE

You have 30 days to decide whether the product is right for you. We will refund the full amount once the return has been confirmed.

ORDER CANCELLATION

You can cancel your order within 24 hours of purchase and receive a full refund. However, if it has already been shipped, we will not be able to cancel it.

Please note that our customer service team is unavailable outside business hours. If you submit your request outside those hours, we cannot guarantee that it will be processed on time.

RETURN STEPS

1. Contact us by email and indicate the item and the reason for the return.
2. After review, you will receive detailed return instructions.
3. Pack the item in its original packaging and take it to your post office.
   Note: Do not send it to the address shown on the shipping label.
4. Most returns are processed within 5 business days. You will receive confirmation once the refund has been issued.

RETURN POLICY

1. Returns or exchanges up to 30 days after delivery.
2. Only unused items in their original packaging.
3. Only returns with a valid request are accepted.
4. FTC pickup is not accepted – the customer is responsible for shipping costs.
5. Check your package carefully before sending it.

We do not accept returns of clearance items or gift cards.

EXCEPTIONS / NON-RETURNABLE ITEMS

We do not accept returns of perishable goods, personalized items, personal care products, or hazardous materials. For inquiries, please contact us.

EXCHANGES

The fastest way to get the item you want is to return the current one and make a new purchase separately.

EU 14-DAY RIGHT OF WITHDRAWAL

Customers in the European Union may cancel or return an order within 14 days of receipt without providing a reason. The item must be unused and in its original packaging.

REFUNDS

We will notify you once we have received and inspected your return, and let you know whether the refund was approved.
If approved, you will automatically receive the refund to your original payment method within up to 10 business days.
Please note that it may take some time for your bank or card issuer to process and reflect the refund. The time it takes for the refund to arrive depends on your bank's processing efficiency.
If more than 15 business days have passed since we approved your return, contact us at support-es@yeoreo.com

RETURN COSTS

Returns are the customer's responsibility, except in cases involving defective items - in that case, we cover the shipping costs.

RETURN ADDRESS

Recipient: Please contact us if you wish to return items to the nearest return address. You will receive a response as soon as possible.

⚠️Note: Do not send your return to the address shown on your package. That is not our return address and will affect the processing of your return.

Questions? support-es@yeoreo.com — we will be happy to help!