This Privacy Policy describes how Yeoreo ES (hereinafter, the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, when you make a purchase on es.yeoreo.com (hereinafter, the "Site") or by communicating with us in any other way regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

CHANGES TO THE PRIVACY POLICY

This Privacy Policy may be updated from time to time to reflect changes in our practices or for any other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other action that may be required by applicable law.

COLLECTION AND USE OF YOUR PERSONAL INFORMATION

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, those of our users, and those of others.

PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" is used to refer to information that individually identifies or describes you, as well as information that may be related or associated with you. The following sections describe the specific categories and types of personal information we collect.

INFORMATION WE COLLECT DIRECTLY FROM YOU

The information you send us directly through our Services may include the following:

• Contact details: include your name, address, telephone number, and email address.
• Order information: includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: includes your username, password, security questions, and other information used for account security purposes.
• Customer service information: includes the information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information; however, this may prevent you from using or accessing these features.

INFORMATION WE COLLECT ABOUT YOUR USE

We may also automatically collect certain information about your interaction with the Services (hereinafter, "Usage Data"). To do this, we may use cookies, pixels, and similar technologies (hereinafter, "Cookies"). Usage Data may include information about how you access and use our Site and account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

INFORMATION WE OBTAIN FROM THIRD PARTIES

Finally, we may obtain information about you from third parties, including sellers and service providers that may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, which collect payment information (for example, bank account, credit or debit card information, billing address) to process your payment in order to prepare your orders and provide the products or services you have requested and thereby fulfill our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or the third parties we work with may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software development kits, external libraries, and cookies.

All information we obtain from third parties will be handled in accordance with this Privacy Policy. Please also see the following section, Third-Party Websites and Links.

USE OF YOUR PERSONAL INFORMATION

Provision of services and products. We use your personal information to provide you with the Services and thereby fulfill our contract with you, including processing your payments, preparing orders, sending notifications related to your account and your purchases, returns, exchanges, or other transactions, creating, maintaining, and administering your account, arranging shipping, facilitating returns or exchanges, and providing other features and functionalities related to your account.

Marketing and advertising. We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications by email, text message, or postal mail, as well as showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising both on our Site and on other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.

Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you will be responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe that your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website, both for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.

Communications and service improvement. We use your personal information to provide customer service and improve our Services. This is in our legitimate interest so that we can respond to you, as well as provide effective services and maintain our business relationship with you in accordance with Art. 6 (1) (f) of the GDPR.

COOKIES

As with many other websites, our Site also uses cookies. For specific information about the Cookies we use in connection with operating our store with Shopify, please see https://www.shopify.com/legal/cookies.

We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), as well as to perform reporting and analytics and better understand user interaction with the Services (in our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize the services, products, and advertising of our Site and other websites.

Most browsers accept Cookies automatically by default, but you can choose to configure your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain general features and functionalities, to function incorrectly or become unavailable. In addition, blocking Cookies may not completely prevent information from being shared with third parties, such as our advertising partners.

DISCLOSURE OF YOUR PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for contract enforcement, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include the following:

• With vendors or other third parties that provide services on our behalf (for example, IT management, payment processing, data reporting and analytics, customer support services, cloud storage, preparation and shipping).
• With business and marketing partners to show you advertising and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you indicate, request, or otherwise consent to our disclosing certain information to third parties, such as to send you products or through the use of social media widgets or login integrations with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest in successfully operating a business.
• In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights and those of our users and others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described above under "Collection and Use of Your Personal Information" and "Disclosure of Your Personal Information":

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of participating in advertising and marketing activities as described below.

THIRD-PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or under our control, you should review their privacy and security policies, as well as their other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on external social media platforms, may also be visible to other users of the Services and/or users of those external platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply any kind of endorsement of the content of those platforms or their owners or operators, except as disclosed in the Services.

CHILDREN'S DATA

The Services are not intended for use by children, so we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of children under 16.

SECURITY AND RETENTION OF YOUR INFORMATION

Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." In addition, information you send us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

YOUR RIGHTS

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, so they may apply only in certain circumstances, which may allow us to deny your request in certain cases and as permitted by law.

• Right of access/knowledge: access the personal data we have about you.
• Right to deletion: request the deletion of your personal data.
• Right to correction: correct inaccurate personal information.
• Right to data portability: obtain a copy of your data and transfer it to third parties.
• Right to opt out of sale/sharing/advertising: prevent your data from being sold or shared or used for advertising purposes.
• Restriction of processing: request that the processing of your data be limited.
• Withdrawal of consent: withdraw your prior consent.
• Appeal: challenge decisions if your request is denied.
• Communication management: unsubscribe from promotional emails at any time.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

Please note that exercising any of these rights will not result in any kind of discrimination by us. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require them to provide evidence that you have authorized the agent to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.